We try to answer the most comon questions here:
Booking
Q: How do I book a room as an exchange student?
A: We mainly get our students directly from the schools. If you apply for a room here as an exchange student, please send us documentation from your danish school, that proves that your are studying here in the periode of time you wish to live here. Please make sure to send it along with your prefered arrival and departuredate.
Q: Why do you need to know my arrival date and departure date.
A: To make sure we have a room for you.
Q: Can I book an arrival date or time out side your opening hours?
A: We have staff to great you in our opening hours:
Sunday 4:00 pm till 10 pm
Monday till Thursday 9 am till 10 pm
Saturday Closed
Friday 9 am till 11 am
We do not offer check in when we are closed.
Extension
Q: Can I extend my stay?
A: Somethimes yes, but try and get your arrival and departure date right. Sometimes your study requires you to stay an extra month. We need to know if you wish to extend your stay more than 30 days before departure. It is not always a possibility to extend your stay. The extension must be paid right away. We need documentation from your school that you are studying during your stay, and also during your extension.
Payment
Q: Why do I have to pay for all of my stay before movin in? (KP Students)
A: We do not demand a deposit, so this is our way of making sure that you pay.
Q: Can I pay monthly?
A: No.
Q: How much do I have to pay before movin in?
A: You have to pay for all of your stay before moving in. Please be precise, we do not offer refund.
Q: When do I have to pay?
A: Normally a month before arrival, but during summer and winter holiday payment can be earlier.
Refund
Q: Can I have my stay refunded, if I leave early or do not come at all?
A: No, we do not offer a refund.
Alcohol/ Smoking
Q: Can I have a beer or wine at the schoolhome?
A: No, we are seen as a school, drinking and smoking is not allowed. And is reason for us to have to ask you to leave the premises right away.
Q: Can I smoke in my room?
A: No as a schoolhome smoking is not alloved. We do have a small smoking area outside, contact staff and they will guide you. If you do smoke in your room you will be charged with the cost of a deepcleaning and sanitation of the room.
Main House
Q: When is the main building open.
A: See main building, changes may acure during summerholidays, christmas and other holidays.
Q: Is there a laundry room?
A: Available in the basement of the main building, see opening hours on the door to the laundry room.
Q: How do I use the laundry machines?
A: You download an app. Information sticker on the machines.
Q: Can I buy my food at the canteen in the main building?
A: No, eventhough the Danish students eat at the canteen, this is not something we can offer you.
Q: Is tha main building always open?
A: No we close fridays from 12 noon till sundays at 4 in the afternoon. We are closed on danish holidays and in July.
Q: Can I use the studyroom at the main house?
A: Yes, during office hours we ask you to keep noise at a minimum.
Q: Can I use the billiard room?
A: Yes, during office hours we ask you to keep noise at a minimum.
Kitchen/ shared space/ Studentblocks
Q: Where do I keep my dry foods?
A: In a plastic container, in your room. If you are missing a plastic container, you can have one at the office.
Q: Who cleans the kitchen?
A: The students living in that house cleans after themselves.
Q: Can I store my bike in the student house?
A: No. Park your bike outside, in the designated areas.
Q: Can I store my shoes on stairwell outside my room?
A: No. Keey the stairwell free of everything. It is you way out in case of a fire.
Q: Where can I store my suitcase?
A: In your room. Keep the stairwell clear all the way up and down.
Q: My house mates and I are taking out the garbage, where can I put it?
A: Use the big container by the main building Monday till Friday between 6 am till 8 am and Monday till Thursday 5 pm till 7 pm. Extra garbage bags available by request.
Q: What is in the kitchen?
A: Basic kitchen supplies like: plates, bowls, forks, spoons, knives, sharp knives, pots and pans. If you need some thing specific, you will have to bring it. Please do your dishes right away, do NOT leave the to dry on the kitchen counter.
Q: Is there a coffee machine in the kitchen?
A: No
Q: Do I have to bring dishtowels and dish cloth for the kitchen?
A: No, we supply the kitchens with clean ones. You can exchange the dirty ones for clean ones.
Q: Who buys the dish soap?
A: The students living in the building buys the dish soap.
Q: Do you offer cleaning supplies?
A: In your building there is a closet in the main enterence. Here you will find a vaccumecleaner, and other cleaning supplies. When cleaning supplies run you can have them refilled at the main building. You can also get a new bag for the vaccumecleaner at the main building. Cloths etc. is also awailable at the main building.
Q: Do we have to close the window when leaving for the day?
A: Yes, always close the window when leaving. You awoid damage to the kitchen if it suddently rains, and you awoid pests like rats in your kitchen. You also awoid people climbing the wall and entering the kitchen steeling your food.
Q: Why do we always have to close the main door of our building when leaving for the day?
A: Rats and people not living here will enter your building. They are known to steel your food and break in to the rooms - even sleep in the bottom of the stairwell if the main door is left open.
Room
Q: How do I enter my room?
A: When you check in you will get a keycard, that opens the main building, your building and your room.
Q: What if I lock myself out of my room?
A: During our opening hours you can always ask staff to help you get in to your room. If you loose your keycard you can buy a new keycard at the main building.
Q: What if I lock myself out and there is no staff?
A: Then you have to call the locksmith, the number is on the main building. You have to pay for the locksmith your self, and they charge you rightaway.
Q: Does mu room have one or two beds?
A: If you rent a double room it will have two beds. In other cases there will be one bed.
Q: How do I enter my room?
A: When you move in you get a keycard.
Q: Can I hang up pictures on the wall?
A: No, but you can use stickypads to han up posters etc.
Q: Do you monitur rooms?
A: Yes we moniture humidity and heating.
Q: How do I ventilate my room?
A: Keep the heat on always, open the windows and the door atleast 3 times a day for 10 minutes. Do not turn off the heat while ventilation your room.
Q: it is hot, can I leave the windows open whilde I am at school.
A: Always close the windows when you leave. If it suddently rains your room will be ruined if the windows are open. You can also awiod peeople climbing the building and steeling your stuff.
Q: I have water in my windows, what do I do.
A: Keep the heating on medium, make sure to ventilate, and remove water when it appears.
Q: Can I keep pets?
A. No pets alloved, not even chickens.
Q: Can I hang posters on the wall?
A: To keep our rooms in a good condition for the next students we do not allow things to be hung on the walls, doors, etc.
Q: i do not like the carpet, can I have it removed.
A: No
Q: how do I keep the shower in a good state?
A: Clean regually with the cleaning supplies for the bathroom. Sweep and then dry after every shower, and please close the glass doors while showering.
Q: I have questions about the heeting, how do I get the best room temperature?
A: During fall, winther and spring the heat is on. Please keep the thermostat at 2,5 – 3 to avoid the room getting to cold and condensation forming. We monitor all rooms and will contact you if the heat is to low or high. If the humidity is to high. Janitor will knock and then enter and regulate your heat. This is for your own good. So you do not get mold. At the moment we have just started monitoring in: E+F
Keycard
Q: What if I lose my keycard?
A: Staff can make you a new keycard, price dkkr. 100
Q: I have locked my keycard in my room, how do I get in?
A: Contact staff during opening hours (see main door). If you have locked yourself out when there is no staff, contact the locksmith tlf. number on the main door. The bill must be paid by you right away. We do not refund the amount paid to the locksmith. Unless it is our fault you cannot enter the room.
Q: Where does the keycard work?
A: Your keycard works for the house your room is in, your room and the main building during opening hours.
Cleaning
Q: Who will clean the kichen for me?
A: You clean the kitchen your self, you and your house mates are responsble for the kitchen in your house, and the stairs.
Q: Do I have to by cleaning supplies.
A: No each house has a vaccumecleaner, mop and cleaning supplies in the entrywaycloset.
Q: Can I borrow a drying rack for my cloths?
A: Yes, but try not to dry your clothes in your room.
Q: Do I have to take out my own garbage.
A: Yes, please empty the garbage yourselves, use the big container by the main building Monday till Friday between 6 am till 8 am and Monday till Thursday 5 pm till 7 pm. Extra garbage bags available by request.
Ventilation/heat/electricity
Heat - Keep the thermostat at 2,5 – 3 to avoid the room getting to cold and condensation forming. We monitor all rooms and will contact you if the heat is to low or high. If the humidity is to high. Janitor will knock and then enter and regulate your heat. This is for your own good. So you do not get mold. At the moment we have just started monitoring in: E+F.
Ventilation - Open the windows 3-4 times a day for up to 10 minutes, do not turn off the heat. Remove water from windows etc. If you do get mold in your room, come get guidance on removal from the afternoon staff.
Energy use - We expect our students to be responsible adults who saves energy where they can. If we find that a student is using an extraordinary amount of heating, electricity or water we will talk to the student about this. Please read flyer on the back of your door.
Guests
Q: Can I have a sleep over guest.
A: Yes, for one or two nights, no more. Then your guest has to find a hotel. You pay for your guest at the main building, before the guest moves in.
Doctor
Q: I need to go to the doctor, what do I do?
A: If you stay in Denmark for more the 3 months you need a yellow card. On the yellow card there is a number for a doctor.
Q: I need a doctor after hours, what do I do?
A: Call 1813
Meetings
Q: What is an information meeting?
Q: When is an information meeting?
A: A meeting to asure you know who we are, what we expect of you and what you can expect of us.
Q: How many information meetings do I have to attend?
A: One
Q: What is the information meeting about?
A: The information meeting id about meeting with a member of staff, saying hello and talkning about what we expect of you, and what you can expect of us. It is a talk about the rules we have for living here, and also where we get the questions for this FAQ from.
Q: What is a kitchen meeting?
A talk with a member of staff and the students living in that block about living together and sharing the kitchen. It is often about lack of cleaning.
Q: Can we ask for a kichen meeting if we do nok like how the other students are livng in the kichen?
A: Yes please do. Contact one of the assistents they will help you.
Q: Why do you have kitchen meetings?
A: To mediate between students and to make sure that the kitchen is not ruined by students living here.
Q: When do you have kitchen meetings?
A: As often as it is needed.
All meetings are mandatory.
Post
Q: Can I have post sent here?
A: Yes, please use our adress, have the sender put your name on the envolope, do not put room number on it.
Q: Where can I pick up my poat?
A: Main building, reception, come in the afternoon after 3pm
Facebook/ Information board
We expect you to join the facebook-group regarding your house. We will use this group to inform you about house meetings and other things you need to know. QR code in the main building.
Very important information is also put up on the information board at the main building, in the enterance.
Transport
Q: How do I get to the schoolhome from the airport
A: Please ude the danish website: www.rejseplanen.dk - it has an english version, press the flag in the corner.
CPR Registation
Q: Will I get a contract to use with CPR Registration?
A: When you arrive you will get a Housing Confirmation - this is your proof of recidency and the document you need to register fro CPR.
Holidays
Q: Is the schoolhome open in holidays?.
A: The schoolhome is closed on danish holidays such as easter, passover and white sun. The schoolhome is closed between christmas and new years, the schoolhome is also closed in July.
Departure
Q: What do i have to do when movin out?
A: 1. Attend the moveout meeting in your building
2. Remove all personal items from you room -If you have things in your room that you would like to give to other students, put in on the shelves in the basement marked “genbrug”
3. Clean your room thoroughly, through out garbage in the correct containers.
4. Clean your bathroom
5. Separate linen and duvet
6. Have a checkout viewing with a member of staff
7. Return borrowed items
8. Return keycard
9. Remove all food items from the kitchen
10. Make sure to leave the kitchen in a nice clean and tidy state for the next students
11. Close all windows
12. Have a safe travel home
On departureday your room is available till 9AM
Other
Q: Can I borrow a printer?
A: We have a printer you can use at the main house in the upstairs commen room, bring your own paper.
Q: What is in a linen pack?
A: Pillow, pillow cover, duvet, duvet cover, sheet, big towel and small towel.
Q: Who washes my linen pack?
A: You wash your linen pack while staying here. When you leave it, we will clean it.
Q: How do I get around in Copenhagen?
A: Easiest way is to take S-train or the buss. The S-train station (Emdrup) and busses are nearby. Use www.rejesplanen.dk for more information.
You can also rent a bike. Look up bike rental on google.
Q: Why do you need a copy of my ID/passport?
A: We are only allowed to rent out rooms to students, and since we have a lot of students here we need to know that it is the right students/ people living in our rooms.
Q: Can I get the code for the internet?
A: This was supplies to you when you moved in.
Q: Can I borrow a drying rack for my cloths?
A: Yes you can, at the main house on opening days after 3PM, please return it staight after you are done using it, other students might need it.
Q: Do you have quiet hours?
A: There must be quiet at 11 PM (music, loud voices etc.)